These Disclosures, Terms and Conditions govern any Internet Account Access transactions conducted by Us on Your behalf (the "Services"). Internet Account Access allows You to transact numerous banking functions through a personal computer via the Internet. This Disclosure sets forth the responsibilities and obligations of You and IAA Credit Union (IAACU). PLEASE READ THIS DISCLOSURE CAREFULLY. BY CLICKING THE OK BUTTON YOU INDICATE THAT YOU HAVE READ AND AGREE TO ABIDE BY THE TERMS AND CONDITIONS CONTAINED HEREIN.
IAA CREDIT UNION HOME BANKING SERVICE
Our Internet address is http://www.iaacu.org. Email inquires can be directed to ServiceCenter@iaacu.org.
TYPES OF TRANSACTIONS
At the present time, you may use the IAA Credit Union Home Banking:
Transfer funds between your checking, savings and loan accounts.
Transfer funds to accounts of other Member Accounts you authorize for any of your accounts.
Review account balances, transaction history and tax information for any of your checking, savings or loan accounts.
Download your account information to financial management software programs like Quicken® or Microsoft® Money, if applicable.
Make bill payments to a person or business (payee), review bill payment history and make scheduled bill payment changes if you have separately applied and been approved for the Bill Payment Service.
Conduct other transactions permitted by IAACU.
Communicate with IAACU using the electronic mail ("E-mail") feature.
Transactions involving your accounts, including checking account stop payment requests, will be subject to the terms of your account agreement and transactions involving a line of credit account will be subject to your loan agreement and disclosures, as applicable.
TRANSFER AND SERVICE LIMITATIONS
The following limitations on IAA Credit Union Home Banking transactions may apply in using the services listed above.
There is no limit on the number of transfers from your savings accounts if they are made in person. However, Federal Regulations limit transfers from your savings accounts to no more than six (6) transfers per calendar month if the transfer is to another of your IAACU accounts or to a third party by means of pre-authorized, automatic, telephonic, POS transaction, or internet instruction. You may transfer or withdraw up to the available balance in your account or up to the available credit limit on a line of credit at the time of the transfer, except as limited under this Agreement or your Account or Loan Agreements. IAACU reserves the right to refuse any transaction that would draw upon insufficient or unavailable funds, lower an account below a required balance, or otherwise require us to increase our required reserve on the account.
The account balance and transaction history information may be limited to recent account information involving your accounts. Also, the availability of funds for transfer or withdrawal may be limited due to our Funds Availability Policy.
IAACU may not immediately receive E-mail communications that you send and IAACU will not take action based on E-mail requests until IAACU actually receives your message and has a reasonable opportunity to act. If you need to contact IAACU immediately regarding an unauthorized transaction or stop payment request, you may call IAACU at 1-309-557-2541 or 1-800-676-2541.
Under no circumstances will We be liable if We are unable to complete any payments and/or transfers initiated in a timely manner via the Services because of the existence of any one or more of the following circumstances:
TIMING OF TRANSFERS
Funds will arrive at Your targeted Merchant and/or Account as close as reasonably possible to the date designated by You in Your payment and/or transfer instruction (Payment Date). Subject to the terms and conditions of this Agreement, You authorize Us, and any third party acting on Our behalf, to choose the most effective method to process Your payment and/or transfer, including, without limitation, electronic, paper or some other draft means. For each properly instructed payment to an eligible Merchant and/or transfer to a targeted Account, You will receive a transaction confirmation number (Confirmation Number). Business days are Monday through Friday excluding normal banking holidays. The Payment Date indicated by You must always be a Business Day. If it is not, the Payment Date will be deemed to be the first Business Day after the date indicated.
PAYMENT MODIFICATION OR CANCELLATION
You may cancel or edit a payment instruction under certain circumstances. If you discover an error in or You may cancel or edit a payment instruction under certain circumstances. If you discover an error in or want to change a payment instruction (i.e. payment date or payment amount) for a payment you have already scheduled, you may electronically edit or cancel the payment if done before 11:00 a.m. Central Standard Time on the scheduled payment date. This can only be performed when the payment is pending. Once the transaction is completed, it is not possible to edit or cancel it. If your modification or cancellation request is not entered in time, you will be responsible for the payment.
If the Internet Bill Pay payment was processed with a check and the check has not yet cleared through the system, you may place a stop payment on the transaction. If you wish to place a stop payment on an item, you need to call Bill Pay Support at 800-823-7555. If you call, we may also require you to present your request in writing within fourteen (14) days after you call. You will be charged $17.50 for an Internet Bill Pay stop payment.
All payments and/or transfers made via the Services will be listed on Your monthly Account statements (Statement) that you receive from Us. Upon request You may receive written documentation of your transfer at the time of transfer.
We may, from time to time, introduce new Services or enhance the existing Services. We shall notify You of the existence of these new or enhanced Services. By using these Services when they become available, You agree to be bound by the obligations concerning these Services, which will be sent to You.
YOUR SECURITY CODE
Once we enroll you for the IAA Credit Union Home Banking, you will receive a Services Security Code (Security Code) which must be used to access your accounts on the Internet (World Wide Web). The Service is normally accessible seven (7) days a week, twenty-four (24) hours a day with the exception of short periods for scheduled maintenance and/or upgrades. You will need a personal computer, direct dial modem and access to the Internet (World Wide Web). You are responsible for the installation, maintenance and operation of any software and your computer. IAACU will not be responsible for any errors or failures involving any telephone service, Internet service, software installation or your computer. If you are not personally enrolled in our Bill Payment Service, you may enroll by submitting the separate Bill Payment Registration.
You agree that You will not give your Security Code or make it available to any other person. If You believe that Your Security Code has been lost or stolen, or that someone has made payments and/or transfers using Your Security Code without Your permission, Change your Security Code IMMEDIATELY and notify Us IMMEDIATELY by phone any time during Customer Service hours or send an electronic message through the Service.
YOUR LIABILITY FOR UNAUTHORIZED PAYMENTS OR TRANSFERS
If you believe that your Security Code has been lost or stolen, notify Us IMMEDIATELY in order to keep your possible losses down.
If you notify US within two (2) Business Days after You learn of the loss or theft, your maximum liability is $50.00. If you do NOT notify Us within two (2) Business Days after You learn of the loss or theft of your Security Code, and We can prove that We could have prevented someone from using Your Security Code if You had told Us in time, Your maximum liability is $500.00.
If your Statement contains payments and/or transfers that You did not make, notify Us IMMEDIATELY. If You do not notify Us within sixty (60) days after the Statement was mailed to You, You may not get back any of the money You lost if We can prove that We could have stopped someone from taking the money if You had told Us in time. If a good reason (such as a hospital stay or a long trip) prevented You from telling Us, We may at Our discretion, extend the time.
ERRORS AND QUESTIONS
Contact Us as soon as possible at either the address or telephone number described below if You think that a payment and/or transfer listed on Your Statement is in error or if You need more information about a payment and/or transfer listed on the Statement. We must hear from You no later than sixty (60) days after You received the first Statement on which the problem or error appeared.
When You call or write Us, You must:
DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES
We will only disclose information to third parties about Your Accounts:
You will be charged a monthly fee for the Services plus any applicable sales and use taxes. You must pay all Service charges from your Primary Share Draft Account. In the event of Your failure to timely pay Us, You authorize Us to effect automatic payment from one of Your Accounts by electronic, paper or other draft means.
For a list of monthly service fees please contact IAA Credit Union at 1-800-676-2541 or email at ServiceCenter@iaacu.org.
In the event We are unable to process a Services transaction, (if, for example, there are insufficient funds in Your designated Accounts) the transaction will result in a "Failed Payment and/or Transfer". In such event, We will charge the total cost of the transaction, including any service charges, to You. In the event of repetitive Failed Payment and/or Transfer, We reserve the right to suspend Your subscription to the Services. This suspension may be without prior notice to You. If Your subscription is suspended, transactions which were previously initiated may still continue to be processed unless canceled and confirmation of such cancellation is provided as specified below. Suspension will be handled by Customer Service and all inquiries and correspondence relating thereto including requests for reinstatement should be directed to Customer Service. In the event Your subscription is suspended, We will notify You by mail to Your listed address. With respect to any Failed Payment and/or Transfer, You agree to reimburse Us within fourteen (14) days after notice is sent to You, for any funds We have already paid to one or more of Your designated Merchants which We were unable to recover by debit to the Merchant or charge to You.
If You do not pay any amount owed to Us when due, You agree to pay interest on the unpaid balance at the rate of 18% per annum, or 1.5% per month (or the maximum rate allowed by applicable law, if less). In the event that Your claim or debt has to be referred to a third party for collection, You agree, to the extent permitted by law, to pay all costs and fees incurred in collecting the outstanding balances, including reasonable attorneys' fees and court costs.
You agree to pay Us the fees to be published by Us from time to time.
ADDITIONAL TERMS AND CONDITIONS
BE SURE TO CANCEL ALL OUTSTANDING PAYMENT AND/OR TRANSFER ORDERS WITHIN THE 30 DAY NOTIFICATION PERIOD. WE WILL NOT BE LIABLE FOR PAYMENTS AND/OR TRANSFERS NOT CANCELLED OR MADE DUE TO YOUR ACTIONS RELATED TO SERVICE TERMINATION.
* from 8:30 AM to 4:00 PM week days and
* from 8:30 AM to 12:00 PM on Saturdays
Mail may also be addressed to:
IAA Credit Union
808 IAA Drive
PO Box 2901
Bloomington, IL 61702-2901
You authorize Us to utilize Digital Insight to provide the Services to You on Our behalf.
UNLESS YOU RECEIVE A CONFIRMATION NUMBER, WE SHALL NOT BE LIABLE FOR ANY FAILURE TO MAKE A PAYMENT AND/OR TRANSFER, INCLUDING ANY FINANCE CHARGES OR LATE FEES INCURRED AS A RESULT. IT IS ALSO IMPORTANT THAT THE PAYMENT DATE BE ON OR BEFORE THE MERCHANT DUE DATE, NOT THE LATE DATE, AND, SINCE THE TIME FOR US TO PROCESS YOUR PAYMENT VARIES ACCORDING TO THE PARTICULAR MERCHANT, YOU MUST BECOME FAMILIAR WITH THE PAYMENT PROCESSING TIME FOR EACH MERCHANT YOU DESIRE TO PAY, AND ALLOW THE APPROPRIATE NUMBER OF BUSINESS DAYS BETWEEN THE DAY YOU INPUT YOUR PAYMENT INSTRUCTION AND THE PAYMENT DATE. SUBJECT TO THE LIMITATION DISCUSSED BELOW, IF YOU FOLLOW THE PROCEDURES DESCRIBED IN THIS AGREEMENT FOR PAYMENTS, AND YOU ARE ASSESSED A PENALTY OR LATE CHARGE, WE WILL REIMBURSE YOU FOR THAT LATE CHARGE UP TO A MAXIMUM OF TWENTY-FIVE DOLLARS ($_25.00_). IN THE EVENT THAT YOU DO NOT ADHERE TO THE OBLIGATIONS SET FORTH IN THIS AGREEMENT, OR YOU SCHEDULE A PAYMENT LESS THAN THE NUMBER OF BUSINESS DAYS BEFORE THE DUE DATE REQUIRED FOR A PARTICULAR MERCHANT, YOU WILL BEAR FULL RESPONSIBILITY FOR ALL PENALTIES AND LATE FEES AND WE WILL NOT BE LIABLE FOR ANY SUCH CHARGES OR FEES. THE SERVICE ASSUMES NO LIABILITY FOR THE LATE POSTING OR MISAPPLICATION OF PAYMENT ONCE FUNDS ARE RECEIVED BY MERCHANTS. THIS ABSENCE OF LIABILITY, HOWEVER, DOES NOT PRECLUDE SERVICE FROM WORKING TO RESOLVE THESE TYPES OF ISSUES WHEN THEY ARISE. IF REQUIRED WE WILL BE RESPONSIBLE FOR PROVIDING PROVISIONAL CREDIT IF PAYEE DISPUTES THIS ACTION.